FAQ
FAQ
Common questions before checkout.
Orders are typically processed and dispatched within 2 to 3 business days. Once shipped, delivery typically takes 7 to 10 business days, for an estimated total of 9 to 13 business days including processing. Timing can vary by destination, product, and carrier.
We currently ship to Canada, the United States, the United Kingdom, and Australia. If your market is not available at checkout, the store is not currently servicing that destination.
Standard shipping is free on all orders to Canada, the United States, the United Kingdom, and Australia. Orders are processed in 2–3 business days, and delivery typically takes 7–10 business days after dispatch (about 9–13 business days total). Orders outside Canada may attract import duties or taxes set by the destination country, payable to them on arrival.
Yes. Once your order ships, you’ll receive tracking information by email. You can also use our Order Tracking page for the fastest follow-up.
Email support@mycozyhaven.com with your order number and clear photos, and we’ll help with the next step.
Can I cancel or change my order?
Yes — contact us at support@mycozyhaven.com as soon as possible. If your order has not shipped yet, we will cancel or update it free of charge. If it has already been dispatched, you can use our 30-day return process once it arrives.