FAQ

Orders are typically processed within 1 to 3 business days. Most orders arrive within roughly 7 to 15 business days depending on destination, product, and carrier timing.

We currently ship to Canada, the United States, the United Kingdom, and Australia. If your market is not available at checkout, the store is not currently servicing that destination.

Shipping rates are shown at checkout based on destination and the items in your cart. If a product or offer includes free shipping, that will be shown clearly before purchase.

Yes. Once your order ships, you’ll receive tracking information by email. You can also use our Order Tracking page for the fastest follow-up.

Email support@mycozyhaven.com with your order number and clear photos, and we’ll help with the next step.