Shipping policy

Shipping Policy

We want delivery expectations to be clear before you place the order.

Where we currently ship
Cozy Haven Decor currently supports orders to Canada, the United States, the United Kingdom, and Australia.

Processing and delivery
Orders are prepared after payment is accepted. Delivery times can vary by product, destination, carrier, and seasonal volume. Tracking is sent by email once the order ships.

Shipping costs
Shipping costs and available methods are shown at checkout before payment. If a promotion applies, it will appear in checkout.

Duties and taxes
International duties, taxes, customs fees, or import charges may be collected by the destination country and are the customer's responsibility unless checkout clearly says otherwise.

Damaged, missing, or wrong items
Email support@mycozyhaven.com with your order number and a clear photo or video link as soon as possible so we can review the issue.