Shipping & Returns
Shipping Policy
Cozy Haven Decor is an online-only Canadian home decor store. We currently accept orders for Canada, the United States, the United Kingdom, and Australia.
Order processing
Orders are normally processed and dispatched within 2 to 3 business days. Our daily order cut-off is 2:00 PM Eastern Time. Orders placed after the cut-off begin processing on the next business day.
Delivery estimates
After dispatch, standard delivery normally takes 7 to 12 business days. The usual total time from order to delivery is 9 to 15 business days. Carrier delays, customs processing, remote destinations, and peak periods can add time, so these are estimates rather than guaranteed delivery dates.
Shipping cost
Standard shipping is free for all destinations we currently serve. Any available delivery option and its final cost are shown at checkout before payment.
Where orders ship from
We work with independent fulfillment partners. Most products are dispatched from partner warehouses in China. When regional stock is available, an order may instead ship from a warehouse closer to the delivery destination. Products in the same order may be sent in separate parcels and may arrive on different days.
Tracking
Tracking information is sent by email after dispatch. It can take 1 to 2 business days for the carrier to show the first scan.
Duties and taxes
International duties, taxes, customs fees, or import charges may be collected by the destination country and are the customer's responsibility unless checkout clearly states otherwise.
Address changes and delivery problems
Email support@mycozyhaven.com as soon as possible if an address needs to be corrected. We can only change an address before dispatch. For a delayed, damaged, missing, or incorrect delivery, include your order number and any useful photos or tracking details. We reply within one business day, Monday through Friday.
Returns and Refunds
Eligible return requests are accepted within 30 days after delivery.
How to start a return
Email support@mycozyhaven.com with your order number, the item name, the reason for the return, and photos when the item is damaged, defective, or incorrect. Wait for approval and the return mailing instructions before sending anything back. Returns are handled by mail; we do not accept in-person returns.
Return eligibility
- The request must be made within 30 days after delivery.
- The item must be unused, in its original condition, and in its original packaging.
- Proof of purchase or the order number is required.
Items that are personalized, used, damaged through misuse, or missing required parts are not eligible. Any product-specific return restriction is disclosed on the product page before purchase.
Return shipping and fees
For a change-of-mind return, the customer pays the return shipping cost. If the item arrived damaged, defective, or different from what was ordered, Cozy Haven Decor will provide the appropriate replacement, refund, or return-shipping resolution after reviewing the evidence. We do not charge a restocking fee.
Refund timing
After an approved return is received and inspected, the refund is issued to the original payment method within 5 to 10 business days. Your bank or payment provider may need additional time to post it.
Cancellations
Email us as soon as possible after ordering. If the order has not been dispatched, we will cancel it and issue a full refund. After dispatch, the return process above applies once the order arrives.