Refund policy

Return and Refund Policy

Eligible return requests are accepted within 30 days after delivery.

How to start a return

Email support@mycozyhaven.com with your order number, the item name, the reason for the return, and photos when the item is damaged, defective, or incorrect. Wait for approval and the return mailing instructions before sending anything back. Returns are handled by mail; we do not accept in-person returns.

Return eligibility

• The request must be made within 30 days after delivery.
• The item must be unused, in its original condition, and in its original packaging.
• Proof of purchase or the order number is required.

Items that are personalized, used, damaged through misuse, or missing required parts are not eligible. Any product-specific return restriction is disclosed on the product page before purchase.

Return shipping and fees

For a change-of-mind return, the customer pays the return shipping cost. If the item arrived damaged, defective, or different from what was ordered, Cozy Haven Decor will provide the appropriate replacement, refund, or return-shipping resolution after reviewing the evidence. We do not charge a restocking fee.

Refund timing

After an approved return is received and inspected, the refund is issued to the original payment method within 5 to 10 business days. Your bank or payment provider may need additional time to post it.

Cancellations

Email us as soon as possible after ordering. If the order has not been dispatched, we will cancel it and issue a full refund. After dispatch, the return process above applies once the order arrives.